Unit 1: The hospitality industry Unit 2: Hospitality and customers Unit 3: Food preparation and service
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To ensure that customers enjoy their hospitality experience, they must feel safe. Employees must also feel protected so they can carry out their job efficiently and there are a number of laws that protect all parties.
The hospitality industry worldwide spends millions on marketing. Marketers need to know what factors make customers choose a specific service and are continually researching to ensure campaigns are targeted at the right customer.
Communication can be written, verbal or non-verbal. All of these methods require different communication skills to ensure that information exchanged is accurate and understood.
A complaint is when a customer expresses their dissatisfaction at the quality of products or standard of service that has been provided. Most businesses have a procedure in place which explains what to do when a complaint is made.
Customer care is an essential part of any hospitality business. Customers provide income, and help make the business profitable.
The hospitality industry has many types of customer, all with different needs. Therefore, it is important that you know how to cater for them.
Interpersonal skills are crucially important in building and maintaining relationships between both staff and customers and staff across departments.
There are many roles within hospitality. The type of job that will interest you will depend on a range of factors including lifestyle or career progression.
Within the hospitality industry there are many outlets that provide food, drink or accommodation. Each of them will have a number of departments that must work together to ensure the business runs efficiently.
Hospitality is a worldwide industry which has become one of the biggest employers in the world, requiring a wide range of skills.